What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
What is the best way to make a reservation?
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +44 (0)28 9445 7000 or email firstname.lastname@example.org.
What should I do if I haven’t received a booking confirmation?
If you have not received your booking confirmation, try to check your spam/junk folder. If you still haven’t received it, please contact our reservations team on +44 (0)28 9445 7000 or email email@example.com and they will be happy to assist you.
What payment methods does the hotel accept?
Maldron Hotel Belfast International Airport accepts all major credit/debit cards, contactless and cash as payment methods.
What is the hotel’s credit/debit card policy?
A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note that nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly outlined in the special offer terms and conditions).
For all rooms that are being paid for in cash must be accompanied by photo ID. No rooms will be let unless payment is guaranteed.
What age are children for the purpose of hotel packages?
Children are designated as between 2 and 12 years of age. Children over 12 will be charged as an adult.
How do I make a group or multiple room booking?
To make a group or multi-room booking, please contact our reservations team via phone on +44 (0)28 9445 7000 or email firstname.lastname@example.org and they’re happy to assist you with your request.
Are there any age restrictions when booking a hotel room?
To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent.
Can I show up at the hotel without a booking?
Yes, we allow for walk-in bookings. However, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team at any stage during your stay and we will happily arrange the rest for you.
Is it possible to book day rooms?
Yes, we are pleased to be able to offer Day Rooms. You can book a Day Room from 9am until 3pm. The cost is from £55 per room and is subject to availability. Please contact our reservations team for further information via phone on +44 (0)28 9445 7000.
How can I amend or cancel my booking?
If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +44 (0)28 9445 7000 or email email@example.com to cancel or amend your booking.
What is the hotel’s cancellation policy?
If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Belfast International Airport offers free cancellation up to 2pm prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
How can I cancel my reservation if I booked via a third-party website?
If you have booked via a third-party website or online travel agent, you will need to contact them directly to amend or cancel your booking as we cannot do that on your behalf. Please note that third party websites and online travel agents have their own cancellation policies, so please refer to your confirmation email.
What does our “no show” policy entail?
If you do not show on the day of your booking or didn’t successfully cancel, you will be charged the full amount for your first night’s stay. If you have booked our “advanced purchase” or “prepay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay.